AudioCodes is a global expert in voice and video innovation to transform the employee experience with unified communications & collaboration, as well as conversational AI innovation to transform the customer experience.

Unified Communications and Collaboration

AudioCodes helps enterprises seamlessly migrate to and get maximum value from Microsoft Teams and Zoom Phone.

Voice Connectivity – improve efficiency by integrating UC services such as Microsoft Teams and Zoom Phone with existing voice services (direct routing/BYOC), PBXs and analog devices.

Certified Phones – providing the right device is key for personal productivity. AudioCodes IP Phones offer low-cost common area phones to high-end executive phones for Microsoft Teams and Zoom Phone.

Meeting Room Solutions – hybrid work is changing the meeting room. AudioCodes Room Experience (RX) suite provides certified meeting room devices for Microsoft Teams and Zoom Rooms, with outstanding video and audio collaboration for all scenarios - personal devices for homeworkers, collaboration bars for huddle rooms and solutions for larger rooms.

Management Tools to Simplify IT Operations – the hybrid workplace makes life complicated for IT teams. AudioCodes One Voice Operations Centre is a centralised application to support, troubleshoot and manage all users and devices, simplifying IT operations.

CX / Conversational AI

Conversational Interaction Center (CIC) – AudioCodes Voca CIC handles customer calls with intuitive voice recognition, providing key contact center capabilities, fully integrated with Microsoft Teams, to improve the customer experience.

Compliance and Quality Call Recording for Teams – migrate to Teams and record all voice, video, desktop sharing and chat with AudioCodes SmartTAP 360 Live – a “recording as a service” solution for compliance or quality recording.

Making Meetings More Productive – AudioCodes Meeting Insights helps make hybrid workplace meetings more productive, with a virtual assistant integrated with Teams to record all meeting actions and notes, provide management reporting and rapid access to key meeting information.

Voice Enable Chatbots – AudioCodes Voice AI Connect takes customer interaction to the next level by seamlessly connecting contact centre chatbots to voice channels for a superior customer experience and improved agent efficiency.

Contact Centre Innovation – transform any contact centre with voice innovations including click to call, virtual agents, chatbot integration and connectivity to Teams.

AudioCodes Live Services

AudioCodes Live wraps all of AudioCodes UCC and CX expertise into easy to deploy, subscription-based SaaS and Managed Services. Easier on capex budgets, more agile, more scalable. AudioCodes Live subscription services simplify and accelerate enterprise migration to new UC platforms such as Microsoft Teams and Zoom Phone.

Partners and Service Providers

AudioCodes full range of solutions and Live services are available via our global partner community of resellers and service providers.

For Microsoft Teams direct routing, Service Providers can rapidly build their own offering using AudioCodes Live Cloud with Operator Connect. Resellers can take the SaaS fast track to onboard customers to Teams Phone System with AudioCodes Live Express. AudioCodes Live for Zoom Phone allows partners to offer seamless connectivity and devices certified for Zoom Phone.