ControlUp delivers a Digital Employee Experience (DEX) management platform, helping IT departments resolve desktop issues faster, prevent tickets, and reduce spending. Organizations minimize the time spent troubleshooting with context-rich data and reporting, proactively identify problems while automating solutions before tickets are submitted, and consolidate tools into an easy-to-use web app.

ControlUp Products at a Glance:
Virtual Desktops: Real-time monitoring, troubleshooting, and remediation
* Real-time DX:
Actionable dashboards to pinpoint and proactively fix problems unique to users’ virtual desktops and
applications. Real-Time DX collects metrics in real-time, so you can identify, troubleshoot,
and remediate problems before they affect your employees’ productivity.
* Scoutbees:
Allows IT teams to quickly identify what is causing the availability issues and address them before user
productivity is impacted. Scoutbees is a cloud-based solution that uses synthetic
transaction testing to proactively alert when the availability of your apps, desktops, and network resources are
impacted.

Physical Desktops: Local and remote physical endpoint devices and apps monitoring
*Edge DX:
Monitoring endpoint devices in real-time and enables IT to virtually sit “side-by-side” with remote employees,
help them resolve their problems. Edge DX has a fully managed cloud
infrastructure, with unlimited scalability, that provides end-to-end security.
* Monitoring Microsoft Teams & Zoom:
Unified Communication monitoring and troubleshooting
ControlUp’s intuitive Teams and Zoom dashboards give IT teams quick insights into the number of calls and
meetings, their duration, user experience scores, quality, and feedback, call types,
plus attendee participation with customizable timeframes and filtering capabilities.
- Microsoft Teams & Zoom usage insights
- Detailed call quality views & reporting
- Quickly pinpoint the root cause of issues