HaloITSM is a privately owned and run company that offers IT Service Management (ITSM) and Enterprise Service Management (ESM) software. It has been developed and evolving since 1994, meaning that we have over 25 years of experience in the industry, which allows us to offer software that competes. HaloITSM is a modern and intuitive ITSM solution with best in class, no code solution with out-of-the-box ITIL alignment and up-to-the-minute workflows. It won’t just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your organisation, present, and future.

Unlike many competitors, HaloITSM is all-inclusive. This means that there are no hidden costs for additional features, making it a solution you can truly grow with. Furthermore, being highly configurable and with low effort required, it’s easy to experience ITSM aligned to your needs. Many clients make use of HaloITSM as an Enterprise Service Management (ESM) solution, allowing departments other than IT, such as HR and Facilities, to also enjoy the benefits of a robust modern web application. With HaloITSM, not only do you receive a best of breed ITSM solution, but also a great experience. We like to think of ourselves, not as a vendor, but as a partner.

Why HaloITSM? With satellite offices across the globe including in the USA and Australia, enjoy 24h support at your disposal. We are proud to offer all of our services in-house, including support, consultancy and customer success.