Contact centres are broken. The proliferation of contact channels combined with increasing customer expectations, and changes to working habits spurred by the COVID-19 pandemic, means call centre technology isn’t enough to get ahead in the world of 2022 omnichannel customer care.

That’s why we built Gnatta. Our experience of running our own large contact centre proved there wasn’t the right tools available to provide the necessary mix of enterprise ready scalability with the flexibility and customisation provided by mid-market players. So we used our extensive industry experience; and built our own solution.

The result is our flagship Gnatta product, a complete omnichannel solution designed to ensure every customer speaks to the right advisor, with the right information, on the right channel, at the right time. We cover every part of the contact experience from bots and automated answers, through to 100% customisable routing and prioritisation, as well as providing a 360-degree single view of the customer.

The result is powering some of Europe’s biggest brands to the forefront of their markets for customer experience. Working with contact centres ranging from 50 to 5,000 agents, we’ve seen our product deliver millions of pounds in efficiency savings at the same time as recording uplifts in customer satisfaction.

Don’t let outdated technology cause you customer pain. Instead, let Gnatta take your team to the pinnacle of what an efficient, and effective, customer department can be.